IMPORTANT - PLEASE READ!

We have been made aware of a new cell phone scam that is targeting people with debit cards. Some members have received automated cell phone messages stating that "All Indianhead Credit Union Debit Cards have been DEACTIVATED" or something similar.

The members are instructed to respond to the alert in order to reactivate their cards. This is a scam. If you receive this automated phone message, please ignore it. Please be assured that your card has not been deactivated.

IMPORTANT E-MAIL SCAM ALERT!

Today Indianhead Credit Union was made aware of an email scam that comes across as a survey promising you $90.00 if you fill it out. The site looks just like our web site, do not be fooled. They want your card number, expiration date and the CVC/CW2 number on the back of the card. Once they have this information they will produce a fraudulent card and start making transactions or charging for goods on the internet. There is at least one other email floating around that uses the name of another business in the area, again promising a $90.00 payment if you complete the survey. These surveys are scams. Do not respond to them. Anyone who gave them their card number needs to contact the credit union at 715-635-8273 or 1-800-645-9391 if it was an Indianhead Credit Union Card or call the fraud line at 1-800-264-5578 to have your card closed and identify any fraudulent transactions. If you disclosed card information and it was not an Indianhead Credit Union card, please contact the financial institution that issued the card. The member does not suffer any losses because of a fraudulent transaction.

DO YOU KNOW WHAT A PHISHING ATTACK IS? A phishing attack is when someone calls you or sends you an email, phishing for information, in this case your debit card or ATM card number and pin number. On Sunday Indianhead Credit Union was one of many financial institutions in the Northeastern United States that was a victim of a phishing attack. Many residents, members and non-members, in Washburn County and Burnett County were called in this phishing attack. When residents were called; the caller (a computer) was identified as coming from Indianhead Credit Union. The caller stated that their debit card or ATM card was blocked because of fraud and they needed to input their card number with their pin number. As soon as the crooks have this information, they will start making fraudulent transactions against the account. Indianhead Credit Union does not make calls on Sunday or make calls to non-members. Also, Indianhead Credit Union would never ask for your card number, if y ou are a member we already have that information, and under no circumstances would we ask for your pin number. It is important that if you receive a call like this, DO NOT GIVE ANY INFORMATION, HANG UP AND CALL THE CREDIT UNION AT 635-8273 OR 1-800-645-9391 and tell the staff what happened. Anyone who gave them their card number needs to contact the credit union or call the fraud line at (800) 264-5578 that is also listed on our web site to have their card closed and identify any fraudulent transactions. The member does not suffer any losses because of a fraudulent transaction. An ounce of prevention is worth a pound of cure, do not respond to phone calls asking for information such as account numbers and do not respond to an email that is asking you to verify information. If you have any questions, please feel free to contact us.

Thanks for visiting Indianhead Credit Union, where we strive to give you excellent, professional and confidential service with a small town touch. With a mission of providing you with a full range of financial products to meet your needs and assist you in building wealth, Indianhead Credit Union looks forward tobeing your partner for many years to come!